These terms govern use of the J & B Human Services Staffing Hub at staff.jbhumanservices.com. By signing in, you agree to them. If you do not agree, do not sign in.
1. What the Hub is
The Staffing Hub is a private, internal application owned and operated by J & B Human Services LLC ("J & B"). It is used to publish schedules, post and claim shifts, record availability and time worked, hold client service information needed to deliver care, and coordinate with contracted partner agencies. It is not a public service and is not available to anyone we have not authorized.
2. Who may use it
- Employees and independent contractors of J & B whose accounts we have created
- Authorized staff of agencies under contract with J & B
- Administrators designated by J & B
You must be 18 or older. Accounts are created by J & B; there is no self-registration. Access ends automatically when your employment, contract, or agency relationship ends.
3. Your account
- Sign in only as yourself, using your own Google account or an emailed one-time code sent to your own address.
- Do not share your sign-in, your device while signed in, or any code sent to you.
- Keep your contact details current so schedule and shift notices reach you.
- Tell us immediately at info@jbhumanservices.com if you believe someone else has used your account.
4. Accurate records
Time entries, visit records, and shift confirmations in the Hub are business records used for payroll, billing, and program compliance. You agree to enter them accurately and promptly, and not to record time for work you did not perform or for another person. Falsifying a record is grounds for termination and may carry legal consequences.
Hours recorded in the Hub are internal records. They do not replace the state's Electronic Visit Verification requirements. Where EVV applies, you must also clock in and out through the state-approved system from the client's home.
5. Confidentiality
The Hub contains confidential information about the people we serve and about our workforce. You agree that you will:
- Access only the records you need for your own assigned work
- Not discuss, photograph, screenshot, forward, copy, or post client information anywhere outside the Hub, including on social media
- Not download, export, or retain client or staff data after your access ends
- Return or delete any J & B information in your possession when asked
These obligations continue after your relationship with J & B ends, and they are in addition to any confidentiality agreement you have signed.
6. Acceptable use
You agree not to:
- Use the Hub for anything other than J & B business
- Attempt to access accounts, records, or areas you have not been granted
- Probe, scan, reverse engineer, decompile, scrape, or copy the Hub, its code, its design, or its database
- Introduce malware, or interfere with the Hub's operation or security
- Use the Hub, or anything learned from it, to build or assist a competing product or service
- Give access to any person or organization we have not authorized
7. Ownership
The Hub — including its software, source code, database design, layout, text, the J & B Human Services name and logo, and all associated intellectual property — is owned by J & B Human Services LLC. Signing in grants you a limited, personal, revocable, non-transferable permission to use the Hub for J & B work only. No other right or license is granted, whether by implication or otherwise. Any feedback or suggestions you give us about the Hub may be used by us freely and without obligation.
8. Partner agencies
Agency users may view open capacity, staff availability, and the status of shifts arranged with J & B, and may submit shift requests. A shift request is not accepted until J & B confirms it. Agency users may not use information from the Hub to solicit our staff or clients, and may not share their access with anyone outside the agency's authorized personnel. Service rates, invoicing, and scope are governed by the separate written agreement between J & B and the agency; if these terms conflict with that agreement, that agreement controls.
9. Notifications
The Hub sends operational email and text messages — open-shift alerts, assignment notices, briefings, and sign-in codes. These are required job communications rather than marketing. Standard message and data rates from your carrier may apply. Using your own phone to receive them does not entitle you to any reimbursement except as provided in our written employment policies or by law.
10. Suspension and termination
We may suspend or end your access at any time, with or without notice, including on separation, on expiry of a contract, or where we suspect a breach of these terms. You may stop using the Hub at any time; ask us to close your account by emailing info@jbhumanservices.com. Sections 5, 7, 11, 12, and 13 survive the end of your access.
11. Availability and disclaimer
We work to keep the Hub running, but it is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Hub will be uninterrupted, error-free, or free of data loss. The Hub is a coordination tool: it does not give clinical, legal, or compliance advice, and it does not relieve you of your own professional and regulatory obligations. If the Hub is unavailable, follow the office's backup procedure — call the office and keep a paper visit record.
12. Limitation of liability
To the fullest extent permitted by Massachusetts law, J & B Human Services LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of your use of the Hub. Nothing in this section limits any right you have as an employee under wage, hour, or other laws that cannot be waived.
13. Governing law
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. Any dispute arising out of them will be brought in the state or federal courts located in Massachusetts, and you consent to that jurisdiction.
14. Changes
We may update these terms. We will post the new version here with a new date and, where the change is significant, notify Hub users by email. Continuing to use the Hub after a change means you accept the updated terms.
15. Contact
J & B Human Services LLC
Middleborough, Massachusetts
Email: info@jbhumanservices.com
Phone: 508-927-1040